ABOUT THE ROLE

As our Operations Manager for Lisbon Serviced Apartments (LSA), you'll be at the heart of our guest experience. You'll lead and scale our operations to ensure every guest has an exceptional stay.

Key Responsibilities:

• Landlord Relations: Build and maintain strong relationships with landlords, addressing their needs and ensuring alignment with our standards
• Vendor Management: Oversee third-party service providers, negotiate contracts, and monitor service quality
• Property Maintenance: Implement a proactive maintenance program to keep our properties in top condition
• Brand Experience: Contribute to enhancing the LSA brand and ensuring consistent guest experiences
• Financial Management: Manage budgets, optimise costs, and track key performance indicators
• Legal and Regulatory Compliance: Ensure adherence to local laws and regulations
• Team Leadership: Lead and develop a high-performing team
• Daily Operations: Oversee day-to-day operations, including check-ins, check-outs, and housekeeping
  
  

ABOUT YOU

• Leadership Skills: Proven ability to lead and motivate teams
• Financial Acumen: Strong understanding of budgeting, forecasting, and financial analysis
• Language Proficiency: Fluent in English and Portuguese.
• Hospitality Experience: A background in hospitality, ideally in a fast-paced, startup environment
• Relationship Building: Excellent interpersonal skills and ability to build strong relationships with landlords, vendors, and team members
• Adaptability: Thrives in a dynamic environment and can quickly adapt to change