Among other things, you will- Own the onboarding, implementation, and adoption journey for customers in our growing Enterprise portfolio for the UK market- Act as the product expert, enabling customers to successfully deploy and scale PlanRadar across their projects- Lead regular customer check-ins and success reviews to track progress, define KPIs, and ensure measurable business outcomes- Partner closely with Sales and Account Management to ensure a seamless customer experience, while focusing on technical enablement and value realization- Identify optimisation opportunities to increase product usage, strengthen engagement, and improve long-term customer satisfaction- Minimise customer churn through continuous engagement, education, coaching, and persuasion- Collaborate cross-functionally with Product, Marketing, and Support to continuously enhance the customer experience Who you are- You have experience in Customer Success or Account Management, with clear ownership of onboarding, adoption, and lifecycle management- You have previous experience in the construction technology industry and understand how to partner with stakeholders in the construction industry- You have proven experience collaborating with interdisciplinary teams and coordinating stakeholders internally- You have native-level English skills (reading & writing)- You are structured, accountable, and proactive, with a strong focus on delivering customer value and long-term success